We are recruiting for tech support agents to provide customer support for our software products. The primary responsibilities include resolving technical issues, assisting customers with software installations and configurations, troubleshooting problems, and providing guidance on product usage.Requirements:- Experience in customer service or technical support role- Familiarity with software troubleshooting techniques- Strong problem-solving skills- Excellent communication skills- Basic knowledge of computer systems and software applications- Ability to work independently and in a team environment- Availability to work during rotating shifts, including weekends and holidaysResponsibilities:- Respond to customer inquiries and provide technical assistance via phone, email, or chat- Diagnose and troubleshoot software problems reported by customers- Assist with software installations and configurations- Document customer interactions and solutions in our CRM system- Collaborate with the development team to escalate and resolve complex technical issues- Keep up-to-date with product knowledge and changes to provide accurate and efficient supportWe offer a competitive salary, comprehensive benefits package, and opportunities for career advancement. If you have a passion for technology and enjoy interacting with customers, we would love to hear from you. Please submit your resume and cover letter detailing your experience in customer service and technical support.
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